User Privacy Policy
This Privacy Policy explains how SunnyBet collects, uses, stores and protects personal information when you register, play or use our site and services. We respect your privacy and aim to be clear about the data we hold, why we hold it, and the choices available to you.
Types of data we collect
Personal data
When you register an account or interact with our services we may collect personal data such as your name, date of birth, contact details, identity documents provided for verification, and any information you supply when contacting support. We use this information to operate your account and meet legal and compliance obligations.
Technical data
We collect technical information automatically when you visit our site, including IP address, device type, browser details, operating system, pages viewed, and session data. This helps us deliver the site, improve performance, and protect accounts against fraud and abuse.
Transactional data
When you make deposits, wagers or withdrawals we record transactional data including payment method, transaction amounts, currency, timestamps and relevant identifiers. Transactional records are necessary to process payments, manage balances and investigate disputes.
How we use your information
We use data to provide and maintain your account, process payments, verify identity, prevent fraud, comply with legal obligations, and respond to enquiries. We may also use information to analyse site performance, detect and prevent abuse, and carry out internal reporting and analytics to improve services.
Data protection practices
We protect personal information using technical and organisational measures such as encryption, access controls and secure servers. Access to personal data is limited to authorised staff and contractors who need it to perform their duties. While we work to safeguard data, no system is completely risk free and we encourage you to protect your account credentials.
Cookies and tracking technologies
We and our partners use cookies and similar tracking technologies to support essential site functions, remember preferences, provide analytics and measure advertising performance. You can manage cookie settings through your browser or device; blocking certain cookies may affect site functionality.
User rights
You have rights over your personal data, including the right to access, correct or request deletion of information we hold about you. You may also be able to restrict or object to certain processing activities. To exercise your rights, please contact us through your account support channels. We will respond in line with applicable processes.
Access, correction and deletion of data
You can review and update account information by logging into your account. For requests to remove or export data, contact customer support from your registered account. We may need to retain certain information where required for legal, compliance or legitimate business reasons.
Information sharing and third parties
We may share data with service providers who support payments, identity verification, fraud prevention, hosting, analytics and customer support. We require partners to protect your information and use it only for agreed purposes. We may also disclose information when required by law or to protect our rights.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, communicated through your account. Continued use of our services after updates indicates acceptance of the revised policy.