Responsible Gambling

At SunnyBet we take responsible gambling seriously. We want players to enjoy gaming in a safe, controlled way, so we provide practical tools and clear guidance to help you stay in control. If you ever feel your play is becoming a problem, we encourage you to use the available features or contact our support team for assistance.

Player protection principles

We promote safe play by making tools easy to access and by encouraging realistic limits. Our approach is focused on prevention, early identification of risky behaviour, and providing clear options to reduce or pause play. We respect your right to manage your account and expect players to gamble responsibly.

Safer gambling tools

Deposit limits

You can set daily, weekly, or monthly deposit limits on your account. Limits are adjustable from your account settings and take effect immediately or after a short processing period depending on the option chosen. Setting a deposit limit helps control how much you add to your account over time.

Loss limits

Loss limits allow you to cap net losses over a chosen period. This feature helps prevent chasing losses and keeps your activity within a pre-determined budget. Loss limits can be changed in your account, and changes may be subject to a waiting period.

Time limits and session controls

Use time limits or session reminders to manage how long you play. You can set automatic alerts that warn you after a defined session length, or impose daily play-time limits to balance gaming with other activities.

Account cooling-off

If you need a short break, choose a cooling-off period to temporarily block access to your account. Cooling-off can be applied for a set number of days and is reversible after the period ends. For longer measures, consider self-exclusion.

Self-exclusion

Self-exclusion is a longer-term option that blocks your ability to log in and play for a set period or permanently. If you choose self-exclusion, your account will be closed for the selected duration and access will not be restored until the period ends. Contact support if you need help initiating self-exclusion.

Recognising signs of problematic behaviour

Watch for warning signs such as spending more time or money than intended, borrowing to gamble, hiding activity, or feeling distressed about play. If you notice these signs in yourself or someone close to you, take action early by using limits, taking a break, or seeking support.

Tips to maintain control

Set and stick to limits, treat gambling as entertainment rather than income, avoid chasing losses, take regular breaks, and do not gamble under the influence of alcohol or when stressed. Review your account history regularly to monitor play and spending.

Professional help and support organisations

If you need further assistance, consider contacting a professional support organisation. We recommend reaching out to local or national support services for confidential help and counselling. If you prefer, contact our support team and we will help guide you to appropriate resources.